Returns & Shipping Policy

Jan’s Boutique
Last Updated: November 18, 2025

Thank you for supporting Jan’s Boutique. We take great pride in offering handmade crocheted items and handmade greeting cards. Because each item is created by hand and all proceeds support cancer research and treatment, this policy outlines how we handle refunds, returns, cancellations, and shipping.

 

1. Refunds & Returns

All Sales Are Final

Due to the handmade nature of our products and our charitable purpose:

• We do not accept returns, exchanges, or cancellations.

• All purchases are final.

Each item is unique, with natural variations in texture, color, and size. Such variations are part of the handmade process and are not considered defects.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number

• Photos of the item and packaging

• A brief description of the issue

We will work with you to resolve the problem promptly.

 

2. Shipping Policy

Processing Times

All items are handmade, and many are made to order.
Typical processing time is 7-10 business days before shipment.

High-volume seasons (such as holidays) may require additional processing time.

 

Shipping Methods & Delivery

We ship orders via reputable carriers such as USPS, UPS, or FedEx.
Delivery time depends on the shipping method chosen at checkout. Once shipped, you will receive a tracking number via email (if available).

 

Shipping Costs

Shipping costs are calculated, in part, based on:

• Package weight and size

• Destination

• Chosen shipping method

Shipping fees are non-refundable.

 

Incorrect or Insufficient Address

Customers are responsible for providing an accurate shipping address.
Jan’s Boutique is not responsible for:

• Orders shipped to the wrong address provided by the customer

• Additional fees for re-shipment due to address errors

If a package is returned to us due to an incorrect address, we can re-ship it at the customer’s expense.

 

Lost or Delayed Packages

Once the package is handed off to the carrier, we are unable to control transit delays.
For packages lost in transit:

• Please first contact the shipping carrier to initiate a claim.

We will assist where possible, but we cannot guarantee replacements for lost packages.